Frequently Asked Questions

  • Psychologists with 5+ years of experience and advanced specialties: $260/hour
  • Provisional Registered Psychologists and Registered Psychologists with under 5 years of experience and advanced specialities: $245/hour
  • Certified Canadian Counsellors: $210/hour

Most insurance providers cover the services of registered psychologists and certified counsellors. We direct bill with the following approved providers:With an approved provider:

  • NIHB
  • Calgary Police Services (CPS) & Greenshield for CPS families
  • Unify
  • Breaking Free Foundation (BFF)

For other insurance providers, we charge the credit card on file and send a receipt to your email. Upload this receipt to your insurance providers website or app for easy reimbursement.

We require at least two business days notice for cancellations. This allows us to manage our schedule effectively and provide the best possible service to all clients.

Online: Use our convenient online booking portal: https://eckertpsychology.janeapp.com/Phone or Email: Call our reception team at 403-230-2959 or email Stephanie, our Administrative Assistant, at info@eckert-psychology.com. Stephanie will assist you with scheduling by phone or email.

For child counselling, the first appointment (“New Client: Child/Teen Counselling”) is for parents only. Please do not bring your child to this session. This session is designed for open discussions about your concerns without the child present.

  • Ideally, both parents should attend to provide input, but if only one parent can attend, that’s fine.

If there is no court order granting sole custody or decision-making rights, our professional guidelines require consent from both parents before starting therapy for a child. Both parents must also provide consent if a step-parent will be involved in the therapeutic process.

  • If two intake sessions are needed, the attending parent will be billed for their session. We will work with both parents to determine and document who will be billed for the child’s ongoing sessions.

No, our services are therapeutic and do not include assessments or interventions related to family law, as outlined in PN7 or PN8. For more information, visit:

The number of sessions depends on your therapy goals. During your first appointment, your counsellor will discuss your needs, budget, and goals to recommend the appropriate number and frequency of sessions. Some clients may need only a few sessions, while others may benefit from ongoing therapy.

  • New Client initial intake session: 90 minutes (75 minutes face-to-face, 15 minutes for your counsellor to review your history form).
  • Typical session: 60 minutes (50 minutes face-to-face, 10 minutes for case management).
  • Trauma-informed therapy sessions: 90 minutes (75 minutes face-to-face, 15 minutes for your case management).

Please call us at 403-230-2959 to arrange this. If the illness prevents the session from happening at all, contact us to reschedule.If you have any other questions or need further assistance, feel free to reach out to us at 403-230-2959 or info@eckert-psychology.com. We’re here to help!